Learning Outcome
Write clear and professional business correspondence
Apply the 7 Cs of Effective Communication
Draft impactful emails, memos, letters and reports
Edit and proofread for clarity and accuracy
Align reports with client and professional standards
About Our Consultant
Chris Choy
Empowering Safe, Sustainable, and Smart Facilities
With 15 years of experience in Facilities Management, Environmental Practices & Industrial Hygiene, Chris has trained professionals from ExxonMobil Sime Darby, Malaysia Airports, and more. He specializes in safety, CMMS, ESG, and energy efficiency. Enabling him to deliver impactful, practical sessions under the BEEIH framework.
Benefits
Program Overview
Effective technical report writing is essential for clear communication, decision-making, and organizational efficiency. This program is designed to enhance employees’ business writing skills, with a strong focus on technical and business correspondence. Participants will gain practical techniques to write with clarity, precision, and professionalism, ensuring their reports and correspondences align with internationally accepted standards and client-specific requirements.
Learning Outcome
- Clear and concise business correspondence writing
- Application of the 7 Cs framework for effective communication
- Structured technical and business report writing
- Proofreading and editing techniques
- Improved memo and approval documentation
- Reader-focused content development
- Enhanced organizational communication standards
- Equip participants with the ability to write professional, reader-focused correspondences.
- Provide tools to apply the 7 Cs for Successful FM Business Correspondences.
- Share structured approaches to technical report writing and formatting.
- Strengthen proofreading and editing skills for error-free documents.
- Build confidence in drafting letters, emails, memos, and reports that meet client and organizational standards.
In This Training, You Will Learn To:
- Plan, structure, and draft technical and business reports using best practices.
- Write concise and professional correspondences tailored to various audiences.
- Apply the 7 Cs to improve persuasiveness, clarity, and accuracy.
- Identify the appropriate form of business communication for different contexts.
- Use proofreading and editing techniques to improve quality and consistency.
- Participate in hands-on writing exercises, including letters, memos, emails, and reports.
Target Audience
- Engineers
- Facility Managers
- Senior Supervisors
- Administrative staff involved in reporting and correspondence
