Learning Outcome
Understand how to handle incidents on-site
Learn practical investigation tools (5 Whys, Fishbone)
Identify real root causes not just symptoms
Improve reporting & corrective action follow-up
Build a safer, smarter workplace
Key Focus Areas:
- Accident vs. Incident – What’s the difference?
- Scene control & data gathering
- Root Cause Analysis (RCA) methods
- Corrective & Preventive Actions (CAPA)
- Learning from incidents, not blaming
About Our Consultant
Chris Choy
Empowering Safe, Sustainable, and Smart Facilities
With 15 years of experience in Facilities Management, Environmental Practices & Industrial Hygiene, Chris has trained professionals from ExxonMobil Sime Darby, Malaysia Airports, and more. He specializes in safety, CMMS, ESG, and energy efficiency. Enabling him to deliver impactful, practical sessions under the BEEIH framework.
Benefits
Program Overview
Accidents and near-miss incidents are often warning signs of deeper issues within operations. A proper investigation not only identifies what happened, but more importantly, why it happened enabling organizations to prevent recurrence and improve workplace safety.
This training provides participants with the essential skills and tools to differentiate between incidents and near misses, conduct structured investigations, identify root causes using proven methodologies such as the “5 Whys,” and document findings in professional investigation reports.
Through real-life case studies, interactive exercises, and structured reporting templates, participants will gain confidence in conducting thorough investigations, ensuring compliance, and fostering a culture of continuous improvement in Safety, Health & Environment (SHE) practices.
Training Objectives
By the end of this training, participants will be able to:
- Define Incidents vs Near Misses and their significance.
- Select and apply appropriate investigation methodologies.
- Understand the roles, training, and qualifications of investigation personnel.
- Apply structured Root Cause Analysis (RCA) tools to uncover true causes rather than symptoms.
- Practice the 5 Whys Technique for deeper analysis.
- Write clear, coherent Incident Reports for both internal and external requirements.
- Learn from real-life case studies to strengthen accident prevention strategies.
In This Training, You Will Learn To:
- Recognize the difference between symptoms and root causes in workplace incidents.
- Conduct systematic investigations using flowcharts, checklists, and RCA templates.
- Prioritize corrective actions and assign responsibilities effectively.
- Document investigation findings in a standardized Incident Report format.
- Review real-world RCA cases to apply lessons learned in your workplace.
- Enhance the organization’s overall Incident Management framework for long-term SHE improvement.
Target Audience
- Facility Managers
- Engineers
- Site Supervisors
- Safety Coordinators involved in incident reporting & risk management
